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Family Support Coordinator

Department: Child and Family Supports
Full Time

General Description: The Family Support Coordinator works directly with the Family Support team (DDS Service Coordinators and Arc Family Support Staff) to provide Family Support Services in the Greater Taunton/Attleboro area, participates in relevant training opportunities and reports weekly to the Family Support Center Manager.

Minimum Qualifications: Bachelor Degree in Social Work or related field preferred. At least two years of solid experience in the field working with people with developmental disabilities and their families with working knowledge of resources, benefits and services. Good communication and organization skills. Ability to make sound clinical decisions and a commitment to working as a team member is needed.

Job Responsibilities: Protect the rights and dignities of individuals with developmental and other disabilities and extend those rights and dignities to family members or guardians. Understand and implement through work with families the Principles of Family Support and having working knowledge of DDS’s guidelines for Family Support. Work with families to encourage active family involvement and to identify families’ strengths; provide consultation to identify interests and needs for purposes of developing activities and service options; provide information regarding generic resources and services; and work with families to maximize their natural supports. Provide the following contracted services: Information and Referral (assistance to families in identifying resources and service options available in their local communities, as well as learning about other financial and/or state services for which families may be eligible, and provides guidance on how to navigate the service system) Family Trainings (provide educational events and trainings on relevant topics of interest to families) Family Networking and Support (provide opportunities for parent and sibling support groups, as well as parental involvement in organizing or leading activities, etc.) Community Connections & Resources (foster community affiliations and connections to explore and maximize the use of natural and generic resources and other potential sources of funding and for purposes of promoting community inclusion) Service Navigation ( provide comprehensive and individualized information, guidance, and support to families to address their needs, connect them to potential resources, assist with problem-solving, and help them navigate the service system by providing either short-term or extended service navigation) Administration of Flexible Funding as approved by funding source. Maintain standards related to families’ privacy and Hippa regulations including obtaining releases of information Collaborate with community resources and services, State Departments, disability specific services to determine how best to meet the needs of families/individuals. Provide support to families during transition periods of time such as from early intervention to school or from child to adult service systems. Provide short term direct support for individuals/families as directed by supervisor and assist if appropriate in transition to another DDS service such as SSQUAL or Agency with Choice. Work with The Arc’s Director of Human Resources and Director of Child & Family Services and FSC Manager regarding families’ need for support/respite staff. Provide direction, support, supervision, and evaluation to staff and ensure compliance with needed certifications. Assist families in recruitment of family managed staff and provide information regarding tax responsibilities to these families. Work with The Arc’s Family Support Advisory Council in implementing annual goals Represent The Arc of Bristol County, Inc. while in the community in a positive and professional manner; consistently communicating the agency’s philosophy and mission. Maintain the timeliness of submission and ensure accuracy of all required documentation for all services provided to families including DDS contract for Family Support Center; progress notes and plans; and required reporting grant documentation. Provide assistance with emergency respite placements.

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